You can book online, over the telephone or in person. The online system will generate a request to be sent to us for the vehicle and dates you require, and we will respond to this by e-mail to confirm availaiblity and what needs to be done next in order to confirm your booking. It is worth noting that these e-mail replies can sometimes be treated as junk or spam so please check your junk folder if you haven't received anything.
A week or so is usually enough notice, although the size of our fleet normally means that we will have something available immediately. We would recommend booking as soon as you're certain of your dates and bear in mind that most people move house on the last weekend in any month, so vans are always busy at that time!
We appreciate that your dates and circumstances might change, especially when moving house, so we do let you change your booking without penalty, although this is of course subject to other vehicles or dates being available.
The prices we quote over the phone and on the website include your hire, fully comprehensive insurance cover, unlimited mileage, roadside breakdown cover, collision damage waiver and VAT. For corporate customers, we would normally quote ex-vat and give you the opportunity to provide your own insurance cover.
No. All of our short term rental rates include unlimited mileage for use within the United Kingdom, so your charges are the same irrespective of how far you travel. For hires outside of the UK please enquire for a quotation and more information.
Your price is based on one driver. Provided they meet with our insurance requirements and we see their licence & DVLA check code, you can add extra drivers at a one-off charge of £10.00 + vat each for the duration of your rental.
All our vans and commercial vehicles are available on an hourly basis. Hourly hires can only be taken during office hours and cannot be booked in advance. Vans and minibuses are also available for evening hires (5.00pm - 8.00am), but the minimum hire period for cars is 1 day.
We can hire a vehicle for any length of time, either on a flexible, open-ended basis or on a fixed, full maintenance contract hire over a number of years. If you need a vehicle for more than a month, please contact us for a quote.
Our office is open between 8.00am and 5.00pm, Monday to Saturday.
Normally our hires run from 8am or 5pm, for 24 hours. You can't collect any earlier than 8.00am, but (subject to availability) you can collect the night before if you need an early start. If you are booked to pick up at 5.00pm and your vehicle is ready sooner, you are welcome to collect it earlier at no extra charge; just call us earlier in the afternoon to check availability.
If your booking calls for an evening return, you should be back by 5.00pm, if you are to return in the morning we would ask you to be back at 8.00am. We will always try to be flexible if bookings permit, so it is always worth checking when you collect the vehicle whether we can give you a bit of leeway.
Have a look at our history pages and you will see that we’ve been around since 1949, which we couldn’t have managed if we didn’t look after customers in a professional manner. We have also been members of the British Vehicle Rental and Leasing Association since 1967. As well as laying down minimum standards of service, the BVRLA also monitors the quality of members’ vehicles, maintenance and customer service, so you can be confident that we are a reliable and trustworthy organisation.