Obviously this depends on how much furniture you have. However, most people use our Luton Vans with taillifts, as these have a large, square loadspace and the taillift helps with loading heavy items. If you want to check the size of any vehicle in person, you are welcome to visit and look inside the vans.
Yes. We have a number of panel vans itted with tow bars, but you will need to request this when you book. A towing number plate and electric socket adaptor is supplied, but you will need to make sure that your trailer is insured, as our policy will not cover whatever you are towing.
Subject to availablity we may have some un-signwritten vehicles available. Please speak to a member of the team in advance if this is a requirement of the hire.
Unfortunately, commercial vehicles are no longer allowed into the KCC Household Waste and Recycling Centre on Cobbs Wood; any waste in a van is considered trade waste has to be taken to an Enviroment Agency 'Permitted Waste Site'.
Yes. We offer free parking whilst you have a vehicle on hire. Please let us know that you would like to leave your vehicle with us when you hire and we will ask you to leave your keys with us if necessary until you return.
From October 2021 the Central London Ultra Low Emission Zone (ULEZ) expanded and will be in operation 24 hours a day, seven days a week to help improve the quality of London’s air.
All of our hire vehicles meet the current ULEZ emissions standards, so you won't need to pay if you drive our vehicles in the ULEZ.
Although we ask you to inspect the vehicle for damage at the start of the hire, there is no need for you to check for anything more. All our vehicles undergo a 100 item pre-rental inspection and are cleaned and tested before each hire. If you have the vehicle for a while, we would ask you to keep an eye on the oil, water and ad-blue levels, but you are welcome to bring it in to us occasionally, so that we can check it for you.
All our hire vehicles have emergency roadside assistance, with just one number to call: 0333 207 9654. Alternatively you can call us (our switchboard will give you an option to connect to an out of hours emergency number) and we will then organise whatever is the best solution: repair, recovery or replacement.
You need to notify us as soon as possible (our switchboard will give you the option to connect to an out of hours emergency number) and follow the procedure laid down in our terms and conditions. If you have taken our CDW, you will be charged the reduced excess (usually £150), although this would be refunded if we recover the accident costs from a third party. If the damage amounts to less than the excess, you will only be charged for the actual cost of repairs.
We would prefer that you didn't, but please speak to a member of the team in advance if an animal will be going in the vehicle. We would need to consider protecting the vehicle's interior and discuss any charges for any damaged caused by the animal and additional cleaning (particularly if we have to remove dog hairs).
Adblue is used to produce cleaner emissions in new (Euro 6 onwards) diesel vehicles. Most of Kenhire's latest vans and trucks have this technology, so the Adblue tank in these vehicles will need topping up from time to time, using the separate AdBlue filler cap. For short term hires this will rarely be a problem as we top them up pre-hire, but if the AdBlue does get low during your rental, a warning light will appear showing the mileage range remaining before a refill is needed.
It is important that you don't let the Adblue level drop too low, as the vehicle will shut down once the countdown range is reached.